Web Service Requests

Charlotte Mecklenburg 311




About CharMeck 311


CharMeck 311 serves as the customer contact center providing information and services for customers in the City of Charlotte and Mecklenburg County. CharMeck 311 is open Monday through Friday from 7 a.m. to 7 p.m. Residents can also submit service requests online 24 hours a day.


Learn more about CharMeck 311




Public records


The City of Charlotte is a public entity subject to the North Carolina Public Records Law. Any information you provide to the City is potentially subject to disclosure pursuant to a public records request. Fields marked with an asterisk(*) are required to ensure prompt processing.


Learn more about public records






EMERGENCY issues must be reported using 9-1-1


For non-emergency police reports, use CMPD?s online crime reporting system


If you do not see the service you need listed, visit http://charlottenc.gov/services-site




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  • ANIMALS - Dead Animal Collection Help for ANIMALS - Dead Animal Collection
  • DRAINAGE - Blockage in a city drainage system Help for DRAINAGE - Blockage in a city drainage system
  • DRAINAGE - Erosion along a creek or storm drain Help for DRAINAGE - Erosion along a creek or storm drain
  • DRAINAGE - Flooding from a drainage structure Help for DRAINAGE - Flooding from a drainage structure
  • DRAINAGE - Pollution in a creek, stream or lake Help for DRAINAGE - Pollution in a creek, stream or lake
  • LANDSCAPE - Trees Help for LANDSCAPE - Trees
  • NEIGHBORHOODS - Boarded Up Residential Structure Help for NEIGHBORHOODS - Boarded Up Residential Structure
  • NEIGHBORHOODS - Graffiti Help for NEIGHBORHOODS - Graffiti
  • NEIGHBORHOODS - High weeds & grass,junk in yard,etc. Help for NEIGHBORHOODS - High weeds & grass,junk in yard,etc.
  • NEIGHBORHOODS - Parking on Lawn 8 am - 5 pm M-F Help for NEIGHBORHOODS - Parking on Lawn  8 am - 5 pm M-F
  • NEIGHBORHOODS - Parking on Lawn After Hours/Weekends Help for NEIGHBORHOODS - Parking on Lawn After Hours/Weekends
  • NEIGHBORHOODS - Signs in Public Rights of Way Help for NEIGHBORHOODS - Signs in Public Rights of Way
  • SIDEWALKS - Container Obstruction Help for SIDEWALKS - Container Obstruction
  • SIDEWALKS - Obstruction Help for SIDEWALKS - Obstruction
  • STREETS - Basketball Goal in Street Help for STREETS - Basketball Goal in Street
  • STREETS - New Sidewalk Help for STREETS - New Sidewalk
  • STREETS - New Traffic Signal Request Help for STREETS - New Traffic Signal Request
  • STREETS - Pothole Repair Help for STREETS - Pothole Repair
  • STREETS - Residential Traffic Calming Devices Help for STREETS - Residential Traffic Calming Devices
  • STREETS - Right of Way Sight Obstructions Help for STREETS - Right of Way Sight Obstructions
  • STREETS - Sidewalk Repair Help for STREETS - Sidewalk Repair
  • STREETS - Street Sign Repair Help for STREETS - Street Sign Repair
  • STREETS - Streetlight Repair Help for STREETS - Streetlight Repair
  • STREETS - Traffic Signal Timing Help for STREETS - Traffic Signal Timing
  • TRASH - Schedule a Bulky Item Pickup Help for TRASH - Schedule a Bulky Item Pickup
  • ZONING - Enforcement Help for ZONING - Enforcement




About CharMeck 311


CharMeck 311 serves as the customer contact center providing information and services for customers in the City of Charlotte and Mecklenburg County. CharMeck 311 is open Monday through Friday from 7 a.m. to 7 p.m. Residents can also submit service requests online 24 hours a day.


Learn more about CharMeck 311




Public records


The City of Charlotte is a public entity subject to the North Carolina Public Records Law. Any information you provide to the City is potentially subject to disclosure pursuant to a public records request. Fields marked with an asterisk(*) are required to ensure prompt processing.


Learn more about public records






EMERGENCY issues must be reported using 9-1-1


For non-emergency police reports, use CMPD?s online crime reporting system


If you do not see the service you need listed, visit http://charlottenc.gov/services-site




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