About CharMeck 311
CharMeck 311 serves as the customer contact center providing information and services for customers in the City of Charlotte and Mecklenburg County. CharMeck 311 is open Monday through Friday from 7 a.m. to 7 p.m. Residents can also submit service requests online 24 hours a day.
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The City of Charlotte is a public entity subject to the North Carolina Public Records Law. Any information you provide to the City is potentially subject to disclosure pursuant to a public records request. Fields marked with an asterisk(*) are required to ensure prompt processing.
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