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Charlotte Mecklenburg 311

Requesting a City or County service is as easy as selecting a service type and completing the form that follows. Once the form is completed, you will receive a service request tracking number and your request will be forwarded to the appropriate department. You may call 3-1-1 to track the status of your request.

For non-emergency Police reports, please use the CMPD Online Crime Reporting System. Otherwise issues for Police must be reported by calling 9-1-1 (emergency) or 3-1-1 (non-emergency).

The City of Charlotte is a public entity subject to the North Carolina Public Records Law. Any information you provide to the City is potentially subject to disclosure pursuant to a public records request.

Fields marked with an asterisk(*) are required to ensure prompt processing.

ANIMALS - Dead Animal Collection
Dead animals are collected from City streets and from residences. The resident is responsible for placing animal curbside.
Service is provided within the Charlotte City limits only.
DRAINAGE - Blockage in a city drainage system
Blockage must be on a City maintained drainage system. It includes
* Heavy debris "jams" at culverts/pipe entry
* Large vegetative growth
* Blockage caused by vegetation or trash posing a potential threat.
DRAINAGE - Erosion along a creek or storm drain
Erosion along a creek or a city/county storm drain should be reported.

Examples:
* Erosion posing a threat to either channel or ditch structures

* Erosion that has affected water quality.
DRAINAGE - Flooding from a drainage structure
If you feel you are in imminent danger: CALL 911

Report flooding that results from a City Maintained street or drainage structure.
DRAINAGE - Pollution in a creek, stream or lake
Fertilizer, paint, motor oil and other pollutants put down the storm drain empty right into the creeks and lakes without any treatment of the water.

If you witness anyone dumping any toxic substance down the storm drain, enter a Pollution request. These will be directed to Mecklenburg Water Quality Management.
MISC - Speakers Bureau Request
NEIGHBORHOODS - Boarded Up Residential Structure
A structure must be registered with the City of Charlotte within 48 hours of being secured. The ordinance allows the structure to be boarded up for a duration of six months. To check whether a structure has been registered, click List of Boarded up Structures. Otherwise, report an unregistered boarded up residential structure.
NEIGHBORHOODS - Graffiti
Graffiti includes drawings, writings, markings or inscriptions regardless of content or nature of materialson any type of public or private building, structure or any other real or personal property.

If the graffiti is temporary, easily removable, or used in connection with lawful business or public purpose (hopscotch, construction) there is no violation.
NEIGHBORHOODS - High weeds & grass,junk in yard,etc.
Property owners within the city limits are required to maintain their premises in a safe and sanitary condition. Violations include: weeds and grass higher than 12 inches, accumulation of trash or junk and junk automobiles.
NEIGHBORHOODS - Parking on Lawn 8 am - 5 pm M-F
Vehicles parked on a front lawn from 8:00 am to 5:00 pm Monday through Friday are investigated by a Code Enforcement inspector.

Vehicles parked on the lawn from 5:00 pm to 8:00 am or on weekends must be reported by calling 3-1-1.
NEIGHBORHOODS - Signs in Public Rights of Way
Signs cannot be placed within 11 feet of the edge of the pavement, in medians, in traffic islands, on utility poles, on sidewalks, on sign posts, on bridges, or any other right of way within City limits. Sign types include but are not limited to advertising, real estate/development, garage sale, and campaign signs.
STREETS - Basketball Goal in Street
Basketball goal in the public right-of-way (sidewalks, at the curb, in the street etc.) The address must be within the Charlotte city limits.
STREETS - New Sidewalk
New sidewalk request for a street within the Charlotte city limits.
STREETS - Residential Traffic Calming Devices
Traffic Calming methods include:
1) Speed Limit reduction - to 25 MPH
2) Speed Humps
3) Stop Signs.
The street must be within the Charlotte city limits.
STREETS - Sidewalk Repair
Damaged (cracked, uneven or missing) sidewalk sections for a street within the Charlotte city limits.

Water coming through, around or from under the sidewalk should be reported to 311 via phone.
STREETS - Street Sign Repair
Damaged or missing street signs.

Stop signs must be reported by calling 3-1-1 to insure immediate dispatch of a service team.
STREETS - Streetlight Repair
Reports of streetlights in need of repair may be entered. However, they are forwarded to Duke Energy for service.
TRASH - Schedule a Bulky Item Pickup
Items too large to be placed in a rollout cart can be scheduled for collection. To be eligible for this service, you must currently receive garbage collection from the city.
ZONING - Enforcement
ND Zoning primarily deals with how residential land is being used.
Examples: Large commercial vehicles in a residential area, operating a business in a residential area, fences (height requirements), building in required setback, banners/flags/portable signs, etc. To review the ordinance, click on Zoning Ordinance.

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